{"id":3049,"date":"2026-06-12T13:19:14","date_gmt":"2026-06-12T17:19:14","guid":{"rendered":"https:\\/\\/www.teamgram.com\\/main\/hizmet-seviyesi-anlasmasi\/"},"modified":"2026-06-30T19:53:15","modified_gmt":"2026-06-30T23:53:15","slug":"hizmet-seviyeleri","status":"publish","type":"page","link":"https:\\/\\/www.teamgram.com\\/main\/tr\/hizmet-seviyeleri\/","title":{"rendered":"Hizmet Seviyesi Anla\u015fmas\u0131"},"content":{"rendered":"\n
<\/div>\n\n

TeamGram Hizmet Seviyesi Anla\u015fmas\u0131<\/strong><\/mark><\/h2>\n\n

Y\u00fcr\u00fcrl\u00fck tarihi: 01 Haziran 2026<\/p>\n\n

\u00d6nceki t\u00fcm s\u00fcr\u00fcmlerin yerine ge\u00e7er<\/em><\/p>\n\n

Bu Hizmet Seviyesi Anla\u015fmas\u0131 (\u201cHSA\u201d), TeamGram A.\u015e.’nin (\u201cTeamGram\u201d) \u00fccretli m\u00fc\u015fterilerine y\u00f6nelik hizmet kullan\u0131labilirli\u011fi, destek yan\u0131t s\u00fcreleri ve veri yedeklemesi konular\u0131ndaki taahh\u00fctlerini a\u00e7\u0131klamaktad\u0131r. Bu anla\u015fma, TeamGram Hizmet \u015eartlar\u0131<\/a>‘na dahil edilmi\u015ftir ve onunla birlikte okunmal\u0131d\u0131r.<\/p>\n\n

1. Uygunluk<\/h3>\n\n

Bu HSA’daki taahh\u00fctler, yaln\u0131zca ilgili olay\u0131n ger\u00e7ekle\u015fti\u011fi tarihte hesaplar\u0131 iyi durumda olan \u00fccretli m\u00fc\u015fteriler i\u00e7in ge\u00e7erlidir. Bir hesap, a\u015fa\u011f\u0131daki durumlarda iyi durumda kabul edilir: <\/p>\n\n

    \n
  • m\u00fc\u015fterinin aboneli\u011fi aktif ve ask\u0131ya al\u0131nmam\u0131\u015f veya sonland\u0131r\u0131lmam\u0131\u015fsa;<\/li>\n\n\n\n
  • t\u00fcm \u00f6demeler g\u00fcncel ve vadesi ge\u00e7memi\u015fse; ve<\/li>\n\n\n\n
  • m\u00fc\u015fteri TeamGram Hizmet \u015eartlar\u0131’na uygun hareket ediyorsa.<\/li>\n<\/ul>\n\n

    Hesaplar\u0131 yukar\u0131daki ko\u015fullar\u0131n t\u00fcm\u00fcn\u00fc kar\u015f\u0131lamayan m\u00fc\u015fteriler, hesaplar\u0131 iyi duruma getirilene kadar bu HSA’da a\u00e7\u0131klanan hizmet kredileri veya destek yan\u0131t s\u00fcreleri i\u00e7in uygun de\u011fildir.<\/p>\n\n

    2. Tan\u0131mlar<\/h3>\n\n

    Kesinti S\u00fcresi: TeamGram’\u0131n izleme sistemleri taraf\u0131ndan \u00f6l\u00e7\u00fcld\u00fc\u011f\u00fc \u00fczere, Hizmetin m\u00fc\u015fterinin kullan\u0131m\u0131na hi\u00e7 sunulamad\u0131\u011f\u0131 herhangi bir d\u00f6nem. Performans\u0131n k\u0131smi d\u00fc\u015f\u00fc\u015f\u00fc veya baz\u0131 \u00f6zelliklerin kullan\u0131labilirli\u011fi, bu HSA ama\u00e7lar\u0131 do\u011frultusunda Kesinti S\u00fcresi te\u015fkil etmez. <\/p>\n\n

    Planl\u0131 Bak\u0131m: TeamGram taraf\u0131ndan ger\u00e7ekle\u015ftirilen, Hizmet arac\u0131l\u0131\u011f\u0131yla veya e-posta ile en az 24 saat \u00f6nceden duyurulan planl\u0131 bak\u0131m \u00e7al\u0131\u015fmalar\u0131. Planl\u0131 Bak\u0131m d\u00f6nemleri Kesinti S\u00fcresi hesaplamalar\u0131na dahil de\u011fildir. <\/p>\n\n

    Ayl\u0131k \u00c7al\u0131\u015fma S\u00fcresi: Bir takvim ay\u0131nda Hizmetin kullan\u0131labilir oldu\u011fu s\u00fcrenin y\u00fczdesi, \u015fu \u015fekilde hesaplan\u0131r: (aydaki toplam dakika \u2212 Kesinti S\u00fcresi dakikalar\u0131) \u00f7 aydaki toplam dakika \u00d7 100.<\/p>\n\n

    Hizmet Kredisi: Gelecekteki bir faturaland\u0131rma d\u00f6nemi i\u00e7in \u00f6denecek \u00fccretlerde, hesab\u0131n\u0131za kredi olarak yans\u0131t\u0131lan bir indirim. Hizmet Kredilerinin nakit de\u011feri yoktur ve iade edilemez. <\/p>\n\n

    3. \u00c7al\u0131\u015fma S\u00fcresi Taahh\u00fcd\u00fc ve Hizmet Kredileri<\/h3>\n\n

    TeamGram, %99,33 veya daha y\u00fcksek bir Ayl\u0131k \u00c7al\u0131\u015fma S\u00fcresi taahh\u00fct eder. Bu taahh\u00fcd\u00fcn kar\u015f\u0131lanmad\u0131\u011f\u0131 durumlarda, uygun m\u00fc\u015fteriler a\u015fa\u011f\u0131daki tabloya g\u00f6re bir Hizmet Kredisi talep edebilir: <\/p>\n\n

    Ayl\u0131k \u00c7al\u0131\u015fma S\u00fcresi<\/strong><\/td>Yakla\u015f\u0131k Kesinti S\u00fcresi<\/strong><\/td>Hizmet Kredisi<\/strong><\/td><\/tr><\/thead>
    \u2265 %99,33 (HSA kar\u015f\u0131land\u0131)<\/td>~5 saate kadar<\/td>Yok<\/td><\/tr>
    %99,00 \u2013 %99,32<\/td>~5 \u2013 ~7,5 saat<\/td>Ayl\u0131k \u00fccretin %5’i<\/td><\/tr>
    %95,00 \u2013 %98,99<\/td>~7,5 \u2013 ~36 saat<\/td>Ayl\u0131k \u00fccretin %25’i<\/td><\/tr>
    %95,00<\/td>~36 saatten fazla<\/td>Ayl\u0131k \u00fccretin %50’si<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

    \u201cYakla\u015f\u0131k Kesinti S\u00fcresi\u201d s\u00fctunu yaln\u0131zca referans ama\u00e7l\u0131d\u0131r. Resmi Kesinti S\u00fcresi, TeamGram’\u0131n sistem g\u00fcnl\u00fcklerinden belirlenir. <\/p>\n\n

    Hizmet Kredileri, TeamGram’\u0131n takdirine ba\u011fl\u0131 olarak m\u00fc\u015fterinin bir sonraki faturas\u0131na indirim olarak veya e\u015fde\u011fer bir \u00fccretsiz hizmet d\u00f6nemi olarak uygulan\u0131r. Krediler nakde \u00e7evrilemez. <\/p>\n\n

    Hizmet Kredisi nas\u0131l talep edilir?<\/h5>\n\n

    Hak sahibi m\u00fc\u015fteriler Hizmet Kredisi talep etmek i\u00e7in teamgram.com adresindeki ileti\u015fim formu arac\u0131l\u0131\u011f\u0131yla veya support [@] teamgram.com adresine e-posta ile bir talep g\u00f6ndermelidir. Talep \u015funlar\u0131 i\u00e7ermelidir:<\/p>\n\n

      \n
    • ya\u015fanan Kesinti S\u00fcresinin tarihleri ve saatleri;<\/li>\n\n\n\n
    • Hizmeti kullan\u0131m\u0131 \u00fczerindeki etkinin k\u0131sa bir a\u00e7\u0131klamas\u0131.<\/li>\n<\/ul>\n\n

      Talepler, Kesinti S\u00fcresinin meydana geldi\u011fi faturaland\u0131rma d\u00f6neminin bitiminden en ge\u00e7 7 g\u00fcn sonra g\u00f6nderilmelidir. TeamGram, talebi sistem g\u00fcnl\u00fcklerine g\u00f6re do\u011frulayacak ve 10 i\u015f g\u00fcn\u00fc i\u00e7inde yan\u0131t verecektir. Ge\u00e7 yap\u0131lan talepler kabul edilmeyecektir. <\/p>\n\n

      \u0130stisnalar<\/h5>\n\n

      A\u015fa\u011f\u0131dakiler Kesinti S\u00fcresi hesaplamalar\u0131na dahil de\u011fildir ve Hizmet Kredileri i\u00e7in uygun de\u011fildir:<\/p>\n\n

        \n
      • En az 24 saat \u00f6nceden duyurulan Planl\u0131 Bak\u0131m.<\/li>\n\n\n\n
      • \u0130nternet kesintileri, m\u00fccbir sebep olaylar\u0131 veya TeamGram’\u0131n do\u011frudan kontrol\u00fc d\u0131\u015f\u0131ndaki \u00fc\u00e7\u00fcnc\u00fc taraf altyap\u0131 ar\u0131zalar\u0131 dahil olmak \u00fczere, TeamGram’\u0131n makul kontrol\u00fc d\u0131\u015f\u0131ndaki fakt\u00f6rlerden kaynaklanan Kesinti S\u00fcresi.<\/li>\n\n\n\n
      • M\u00fc\u015fterinin kendi eylemleri, yap\u0131land\u0131rmalar\u0131 veya Hizmetin yanl\u0131\u015f kullan\u0131m\u0131ndan kaynaklanan Kesinti S\u00fcresi.<\/li>\n\n\n\n
      • Temel Hizmet i\u015flevselli\u011finin kullan\u0131labilir kald\u0131\u011f\u0131 durumlarda yaln\u0131zca belirli \u00f6zellikleri veya kullan\u0131c\u0131lar\u0131n bir alt k\u00fcmesini etkileyen Kesinti S\u00fcresi.<\/li>\n\n\n\n
      • M\u00fc\u015fterinin hesab\u0131n\u0131n iyi durumda olmad\u0131\u011f\u0131 d\u00f6nemler.<\/li>\n<\/ul>\n\n

        4. Destek Yan\u0131t S\u00fcreleri<\/h3>\n\n

        TeamGram, uygun m\u00fc\u015fterilerden gelen destek taleplerine a\u015fa\u011f\u0131daki \u00f6nem seviyelerine ve yan\u0131t s\u00fcrelerine g\u00f6re yan\u0131t verecektir. Yan\u0131t s\u00fcresi, ge\u00e7erli bir destek talebinin al\u0131nmas\u0131ndan TeamGram’\u0131n ilk yan\u0131t\u0131na kadar ge\u00e7en s\u00fcreyi ifade eder. Bu s\u00fcre i\u00e7inde \u00e7\u00f6z\u00fcm garantisi vermez. <\/p>\n\n

        \u00d6nem Derecesi<\/strong><\/td>A\u00e7\u0131klama<\/strong><\/td>Kapsam<\/strong><\/td>Yan\u0131t S\u00fcresi<\/strong><\/td><\/tr><\/thead>
        Maksimum<\/td>Hizmet t\u00fcm kullan\u0131c\u0131lar i\u00e7in tamamen kullan\u0131lam\u0131yor<\/td>7\/24<\/td>1 saat<\/td><\/tr>
        Y\u00fcksek<\/td>Hizmet baz\u0131 kullan\u0131c\u0131lar i\u00e7in kullan\u0131lam\u0131yor ve ge\u00e7ici bir \u00e7\u00f6z\u00fcm m\u00fcmk\u00fcn de\u011fil<\/td>7\/24<\/td>3 saat<\/td><\/tr>
        Normal<\/td>K\u0131smi hizmet kesintisi, tek m\u00fc\u015fterilik sorun veya uygulanabilir bir ge\u00e7ici \u00e7\u00f6z\u00fcm\u00fc olan sorun<\/td>Pzt\u2013Cum, 09:00\u201318:00 OAZ\/OAY<\/td>1 i\u015f g\u00fcn\u00fc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

        Normal \u00f6nem derecesi i\u00e7in \u00e7al\u0131\u015fma saatleri Pazartesi’den Cuma’ya, 09:00\u201318:00 Orta Avrupa Saati (OAS) olup, Mart ay\u0131n\u0131n son Pazar g\u00fcn\u00fcnden Ekim ay\u0131n\u0131n son Pazar g\u00fcn\u00fcne kadar Orta Avrupa Yaz Saati (OAYS) uygulan\u0131r. T\u00fcrkiye ve Kanada’n\u0131n Ontario Eyaleti’ndeki resmi tatiller hari\u00e7tir. <\/em><\/p>\n\n

        Destek talebi nas\u0131l g\u00f6nderilir?<\/h5>\n\n

        T\u00fcm destek talepleri teamgram.com adresindeki geri bildirim formu arac\u0131l\u0131\u011f\u0131yla g\u00f6nderilmelidir. Talep an\u0131nda TeamGram web sitesi kullan\u0131lam\u0131yorsa, talepler support [@] teamgram.com adresine e-posta ile g\u00f6nderilebilir. Di\u011fer kanallar arac\u0131l\u0131\u011f\u0131yla g\u00f6nderilen taleplerin yukar\u0131daki s\u00fcreler i\u00e7inde yan\u0131t almas\u0131 garanti edilemez. <\/p>\n\n

        Talep g\u00f6nderirken, l\u00fctfen sorunun net bir a\u00e7\u0131klamas\u0131n\u0131, uygun oldu\u011funu d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz \u00f6nem seviyesini ve ilgili ekran g\u00f6r\u00fcnt\u00fclerini veya hata mesajlar\u0131n\u0131 ekleyin. Eksiksiz bilgi sa\u011flamak, TeamGram’\u0131n daha etkili yan\u0131t vermesine yard\u0131mc\u0131 olur ve \u00e7\u00f6z\u00fcm s\u00fcresini k\u0131saltabilir. <\/p>\n\n

        5. Yedekleme ve Veri Kurtarma<\/h3>\n\n

        Yedekleme plan\u0131<\/h5>\n\n

        TeamGram, M\u00fc\u015fteri Verilerini i\u00e7eren t\u00fcm veritabanlar\u0131n\u0131n her saat otomatik yedeklerini al\u0131r. Yedekler \u015fifrelenir ve TeamGram’\u0131n felaket kurtarma altyap\u0131s\u0131n\u0131n bir par\u00e7as\u0131 olarak co\u011frafi olarak ayr\u0131 bir konumdaki g\u00fcvenli sunuculara iletilir. <\/p>\n\n

        Kurtarma<\/h5>\n\n

        TeamGram’dan kaynaklanan bir felaket veya altyap\u0131 ar\u0131zas\u0131 nedeniyle veri kayb\u0131 durumunda, TeamGram mevcut en son saatlik yede\u011fi m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede geri y\u00fcklemek i\u00e7in t\u00fcm makul \u00e7abay\u0131 g\u00f6sterecektir. TeamGram, etkilenen m\u00fc\u015fterileri olay hakk\u0131nda bilgilendirecek ve kurtarma ilerlemesi hakk\u0131nda bilgi vermeye devam edecektir. <\/p>\n\n

        Yedekler, TeamGram’\u0131n kendi altyap\u0131s\u0131nda kullan\u0131lmak \u00fczere tasarlanm\u0131\u015ft\u0131r. TeamGram, yedek verilerin TeamGram d\u0131\u015f\u0131ndaki herhangi bir platformda uyumlulu\u011fu veya geri y\u00fcklenebilirli\u011fi konusunda hi\u00e7bir beyanda bulunmaz. <\/p>\n\n

        M\u00fc\u015fteri yedekleme talepleri<\/h5>\n\n

        Sistem y\u00f6neticileri, Kontrol panelindeki D\u0131\u015fa Aktarma \u00f6zelli\u011fini kullanarak hesaplar\u0131n\u0131n verilerini indirebilirler. Tam yedekler rutin olarak m\u00fc\u015fterilere teslim edilmez. Bu politika, bir m\u00fc\u015fterinin hesab\u0131ndaki t\u00fcm kullan\u0131c\u0131lar\u0131n g\u00fcvenli\u011fini ve gizlili\u011fini korumak i\u00e7in mevcuttur, \u00e7\u00fcnk\u00fc yedekler o hesapla ili\u015fkili t\u00fcm kullan\u0131c\u0131lar\u0131n verilerini i\u00e7erir. <\/p>\n\n

        Bir m\u00fc\u015fteri, yedek verilerinin bir kopyas\u0131n\u0131 yaz\u0131l\u0131 olarak talep edebilir. Bu t\u00fcr talepler, m\u00fc\u015fteri kurulu\u015funun yetkili bir temsilcisi taraf\u0131ndan sunulmal\u0131d\u0131r. TeamGram, herhangi bir yedek veriyi serbest b\u0131rakmadan \u00f6nce talep edenin kimli\u011fini ve yetkisini do\u011frulayan belgeleri talep etme hakk\u0131n\u0131 sakl\u0131 tutar ve yeterli kan\u0131t sa\u011flanmad\u0131\u011f\u0131 durumlarda talepleri reddedebilir. <\/p>\n\n

        Her yedekleme talebi i\u00e7in, \u00f6nceden \u00f6denecek 200 ABD Dolar\u0131 i\u015flem \u00fccreti uygulan\u0131r. Onaylanan talepler, \u00f6demenin al\u0131nmas\u0131n\u0131 ve yetkilendirmenin do\u011frulanmas\u0131n\u0131 takiben makul bir s\u00fcre i\u00e7inde yerine getirilecektir. <\/p>\n\n

        6. Genel<\/h3>\n\n

        Bu HSA, TeamGram’\u0131n hizmet kullan\u0131labilirli\u011fi, destek ve veri yedeklemesi ile ilgili t\u00fcm taahh\u00fcd\u00fcn\u00fc temsil eder. TeamGram Hizmet \u015eartlar\u0131’ndaki di\u011fer hi\u00e7bir h\u00fckm\u00fc de\u011fi\u015ftirmez veya ge\u00e7ersiz k\u0131lmaz. <\/p>\n\n

        TeamGram, bu HSA’y\u0131 zaman zaman g\u00fcncelleme hakk\u0131n\u0131 sakl\u0131 tutar. \u00d6nemli de\u011fi\u015fiklikler, m\u00fc\u015fterilere \u00f6nceden e-posta veya Hizmet arac\u0131l\u0131\u011f\u0131yla bildirilecektir. G\u00fcncel s\u00fcr\u00fcm her zaman teamgram.com adresinde mevcuttur. <\/p>\n\n

        Bu HSA ile ilgili sorular\u0131n\u0131z i\u00e7in support [@] teamgram.com ile ileti\u015fime ge\u00e7in.<\/p>\n\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        TeamGram Hizmet Seviyesi Anla\u015fmas\u0131 Y\u00fcr\u00fcrl\u00fck tarihi: 01 Haziran 2026 \u00d6nceki t\u00fcm s\u00fcr\u00fcmlerin yerine ge\u00e7er Bu Hizmet Seviyesi Anla\u015fmas\u0131 (\u201cHSA\u201d), TeamGram […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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